Digital Transformation and Innovation Business Process Management Framework

access_time May 20, 2020 at 03:00PM até May 20, 2020 at 04:30PM

Digital technologies have been and continue to be incorporated into our day-to-day life after the popularization of the internet. They are introducing contemporary habits, novel ways of living together, new cultures, further shapes for the traditional businesses, and new kinds of businesses. To be successful in the Digital Age, the mere incorporation of Information Technology (IT) into business processes is not enough. Companies must be particularly agile and must reinvent themselves in three areas: business models, business processes, and work. A common understanding of this theme is a challenge for organizations. The problem that this thesis aims to address is how to support the organizations in aligning their digital business processes in Digital Transformation and Innovation (DT&I) initiatives, considering to what extent the business process management (BPM) is affected by, and affects digital transformation and innovation initiatives. This work considers, to solve the problem, having a model to guide and agile the development of the DT&I initiative, as well as minimizing its risk of failure. Thus, this thesis proposes a digital transformation and innovation business process management framework, which is composed of an ontology, a method, and a set of requirements for tools that automate this scope. The Design Science Research Methodology (DSRM) was chosen as support to solve this problem. Up to now, the following artifacts have been designed as contributions to understanding the problem: a quasi-systematic literature review, the ontology, a model aligned to the ArchiMate, and a new ArchiMate viewpoints proposal. The quasi-systematic literature review is used to identify, analyze, and synthesize the various aspects of the main concepts related to DI&T and the works related to this theme until then. The ontology is developed to provide a formal and explicit specification as a common understanding basis to support modeling DT&I initiatives. A Reference Model is provided to extend the ArchiMate with the main concepts identified in the ontology and to discuss to what extent ArchiMate would support the implementation of DT&I initiatives. Furthermore, a new ArchiMate viewpoint is proposed to extend and improve the reference model and propose the views to support its use. Future works address the following subjects: applying the Unified Foundational Ontology (UFO) as a foundation for the proposed ontology; developing a method to support the usage of the proposed ontology; specifying the functional requirements of a tool for supporting the method and the ontology.

local_offer CAT exam
person Candidato: Silvia Bogéa Gomes
supervisor_account Orientador: Prof. Miguel Leitão Bignolas Mira da Silva / Dr.ª Flávia Maria Santoro